Forex CRM / Compliance Desk/Verification Workflow
Verification Workflow
Three-step KYC verification process for identity and address documents.
Overview
The KYC verification process consists of three sequential steps that users must complete to become fully verified.
Verification Flow
┌──────────────────┐ ┌──────────────────┐ ┌──────────────────┐ ┌──────────┐
│ STEP 1 │ │ STEP 2 │ │ STEP 3 │ │ │
│ Personal Info │────>│ ID Document │────>│ Proof of │────>│ VERIFIED │
│ (Auto-filled) │ │ (Manual Review)│ │ Address │ │ │
│ │ │ │ │ (Manual Review) │ │ │
└──────────────────┘ └────────┬─────────┘ └────────┬─────────┘ └──────────┘
│ │
v v
┌──────────┐ ┌──────────┐
│ REJECTED │ │ REJECTED │
│ Resubmit │ │ Resubmit │
└──────────┘ └──────────┘
⚠️
WarningStep 2 (Identity Document) must be approved before Step 3 (Proof of Address) can be reviewed. Always process documents in sequential order.
Step 1: Personal Information
Collected from user profile (auto-completed)
Users provide their basic personal information through their profile. This step is auto-completed when the user fills in their profile details.
Information Collected:
- Full Name
- Date of Birth
- Nationality
- Phone Number
- Address
Step 2: Identity Document
Requires manual review
Users must upload a valid government-issued identification document. This proves their identity and provides photo verification.
Accepted Document Types:
- Passport - International travel document with photo page
- National ID - Government-issued national identification card
- Driver's License - Valid driver's license with photo
Verification Checklist:
- Document is not expired
- Full document is visible (not cropped)
- Photo is clear and matches user
- Name matches profile information
- No signs of tampering or editing
💡
TipAlways check the document expiry date first. An expired document is the most common rejection reason and can be spotted quickly before reviewing other details.
Step 3: Proof of Address
Requires manual review
Users must upload a document proving their current residential address.
Accepted Document Types:
- Utility Bill - Electric, gas, water, or internet
- Bank Statement - Official bank document with address
- Tax Document - Government tax statement
- Rental Agreement - Official lease or rental contract
Verification Checklist:
- Document is dated within the last 3 months
- Name matches identity document
- Full address is visible
- Document is from an official source
Corporate KYC Additional Requirements
Corporate accounts require additional documentation to verify the business entity:
| Document | Description |
|---|---|
| Certificate of Incorporation | Official document proving company registration |
| Memorandum of Association | Company bylaws and structure document |
| Director IDs | Identity documents for all company directors |
| Beneficial Owner Declaration | Disclosure of ultimate beneficial owners (UBOs) |
Verification Best Practices
- Always verify documents in a well-lit environment or zoom in for details
- Cross-reference names and dates across all submitted documents
- Check for security features on IDs (holograms, watermarks)
- When in doubt, request additional documentation from the user
Next Steps
- KYC Review Process — Learn the detailed review workflow for approving and rejecting documents
- Corporate KYC — Additional requirements for business accounts
- Compliance Settings — Configure document types, notifications, and rejection reasons