KYC Review

Overview

The KYC review process is the core function of Compliance Desk. As a compliance officer, you'll review submitted documents, verify user identities, and make approval or rejection decisions.

KYC Types

Type	Description
Individual KYC	Personal accounts with ID and address verification
Corporate KYC	Business accounts with company documents and director verification

Understanding KYC Status

Each KYC submission can have the following statuses:

Status	Description
Pending	Documents submitted and awaiting review. These appear in your queue.
Verified	All documents approved. User is fully verified.
Rejected	Documents declined. User must resubmit with valid documents.
Partial Approved	Some documents approved, others pending or rejected. Requires attention.

Review Process Steps

Step 1: Select a Pending Submission

Navigate to Individual or Corporate KYC list and filter by "Pending" status. Click on a submission to open the review page.

Tip: The dashboard shows pending counts for quick access.

Step 2: Review User Information

Check the user's profile information including name, date of birth, nationality, and contact details. Ensure the information matches the submitted documents.

Step 3: Verify Identity Document (Step 2)

Review the government-issued ID document. Check for:

Document is valid and not expired
Photo matches the user's profile or selfie
Name matches the profile information
Document is clear and readable
No signs of tampering or editing

⚠️

WarningIf a document appears edited, digitally altered, or tampered with in any way, reject it immediately and escalate to a senior compliance officer. Do not approve suspicious documents under any circumstances.

Step 4: Verify Address Document (Step 3)

Review the proof of address document. Check for:

Document is dated within the last 3 months
Name matches the ID document
Full address is visible
Document is from an official source
Document type is acceptable (utility bill, bank statement)

Step 5: Make Your Decision

For each document step, you can:

Approve - Accept the document if all criteria are met
Reject - Decline with a reason so user can resubmit

Common Rejection Reasons

When rejecting a document, always provide a clear reason:

Document is blurry or unreadable
Document has expired
Name doesn't match profile
Document is cropped or incomplete
Proof of address is older than 3 months
Document type not accepted
Photo doesn't match
Signs of tampering detected

You can manage pre-defined rejection reasons in Settings > Rejection Reasons.

Document Actions

From the KYC detail page, you can:

Download - Download the submitted document
Zoom - View document in full screen
Approve - Accept the document
Reject - Decline with reason
Force Verify - Override and verify (super admin only)

💡

TipAlways use the Zoom feature to view documents at full resolution. Small details like security holograms, microprint, and watermarks are often only visible when zoomed in.

Best Practices

Review documents carefully - zoom in to check details
Cross-reference information between the profile and documents
When rejecting, provide specific and helpful feedback
Process pending submissions in order to be fair to all users
Check for security features on IDs (holograms, watermarks)
When in doubt, request additional documentation

Next Steps

Verification Workflow — Understand the 3-step verification process
Corporate KYC — Review process for business accounts
Compliance Settings — Manage rejection reasons and notification templates