Settings

Overview

Compliance Desk Settings allows you to customize the verification system to match your compliance requirements. Configure document types, workflow rules, notifications, and more.

Settings Categories

Document Requirements

Location: Settings > Documents

Configure what documents users need to submit:

• Enable/disable specific document types
• Set file size limits (recommended: 5-10MB)
• Define accepted formats (JPG, PNG, PDF)
• Separate settings for Individual vs Corporate

Verification Workflow

Location: Settings > Verification

Control how verification works:

• Auto-approval thresholds
• Liveness check settings
• Face matching options
• Escalation rules

Notifications

Location: Settings > Notifications

Configure email notifications:

User Notifications:

• Document submission confirmation
• Approval notification
• Rejection notification with reason
• Reminder for incomplete submissions

Admin Notifications:

• New submission alerts
• Daily pending summary
• Escalation alerts

Rejection Reasons

Location: Settings > Rejection Reasons

Manage pre-defined rejection templates:

• Create user-friendly messages
• Organize by category (ID Documents, Address, etc.)
• Enable quick selection during review

Display Settings

Location: Settings > Display

Customize the interface:

• Dashboard appearance
• Default views and filters
• Pagination options
• Visual preferences

Common Configuration Tasks

Adding Custom Rejection Reasons

1. Go to Settings > Rejection Reasons
2. Click "Add Reason"
3. Enter a clear, user-friendly message
4. Assign to a category (ID Documents, Address, etc.)
5. Save

Setting Up User Notifications

1. Go to Settings > Notifications
2. Enable notifications for approval, rejection, and pending reminders
3. Configure reminder intervals for incomplete submissions
4. Save changes

Customizing Document Requirements

1. Go to Settings > Document Requirements
2. Enable or disable specific document types (passport, ID card, etc.)
3. Set maximum file size and accepted formats
4. Configure different requirements for Individual vs Corporate
5. Save

Staff Management

Staff Settings

Location: Settings > Staff

Manage who can access Compliance Desk:

• Enable staff members for Compliance Desk access
• Assign roles and permissions
• Configure team assignments

Teams & Roles

Location: Settings > Teams & Roles

Organize your compliance team:

• Create teams for different regions or functions
• Define roles with specific permissions
• Assign staff to teams

Permissions

Available permissions for compliance staff:

• View - See KYC submissions
• Review - Approve/reject documents
• Manage Staff - Add/remove staff access
• Manage Settings - Configure system settings
• View Guides - Access documentation

Best Practices

1. Create clear, actionable rejection reasons that help users fix issues
2. Enable email notifications to keep users informed about their status
3. Set reasonable file size limits (5-10MB) to balance quality and upload speed
4. Review and update rejection reasons regularly based on common issues
5. Consider integrating with third-party providers for high-volume verification

Next Steps

• Verification Workflow — Understand the 3-step verification process
• KYC Review — Learn the document review workflow
• Corporate KYC — Requirements for business accounts