Whitelisted Accounts

Overview

Whitelisted Accounts are pre-approved withdrawal destinations that users register for faster and safer withdrawals. Once approved, users can withdraw to these accounts without additional verification each time.

How Whitelisting Works

1. User Adds Account: User submits bank/crypto details in their portal
2. Admin Reviews: Request appears in pending approvals
3. Verification: Admin verifies the account details
4. Approval/Rejection: Admin approves or rejects
5. Account Active: User can now withdraw to this destination

Benefits of Whitelisting

Pending Approvals

Navigate to Approvals > Whitelisted to see pending requests.

Review Information

• User details
• Account type (bank, crypto, etc.)
• Account details submitted
• Verification documents (if required)

Approving an Account

1. Review the submitted details
2. Verify against any documents provided
3. Click "Approve"
4. Account becomes active for withdrawals

Rejecting an Account

1. Click "Reject"
2. Enter rejection reason
3. User is notified and can resubmit

Managing Whitelisted Accounts

All Whitelisted Accounts

Navigate to Transactions > All Whitelisted to see all accounts.

Account Actions

• View Details: See full account information
• Suspend: Temporarily disable withdrawals to this account
• Update: Modify account details
• Delete: Remove the account permanently

Account Statuses

Cooldown Period

After approval, there may be a cooldown period before the account can be used:

• Prevents immediate use of newly approved accounts
• Configurable duration in settings
• Admin can disable cooldown for specific accounts

Disable Cooldown

1. Open account details
2. Click "Disable Cooldown"
3. Account is immediately usable

Whitelisting Settings

Configure in withdrawal settings:

• Require whitelisting for withdrawals
• Cooldown period duration
• Document requirements
• Auto-approval rules

Best Practices

1. Verify account ownership before approving
2. Require documentation for large withdrawal limits
3. Use cooldown periods for new accounts
4. Monitor for suspicious patterns
5. Suspend accounts if fraud suspected
6. Keep detailed notes on verifications