Forex CRM / Treasury/Wallets
Wallets
View and manage user wallets including Main, IB, and Bonus wallets.
Overview
Wallets are internal holding accounts where users store funds before transferring to trading accounts or withdrawing. The Wallets section provides an overview of all user wallets and their balances.
Wallet Types
| Wallet Type | Description |
|---|---|
| Main Wallet | Primary wallet for deposits and withdrawals |
| IB Wallet | Partner commission wallet (for IBs) |
| Bonus Wallet | Promotional credit wallet (if enabled) |
Viewing Wallets
Navigate to Features > Wallets to see all user wallets.
Wallet Information
- User name and email
- Wallet type
- Current balance
- Currency
- Last transaction date
Filters
- Wallet type
- Balance range
- User search
- Currency
Wallet Operations
From Quick Actions
Deposit to Wallet:
- Go to Quick Actions
- Click "Deposit to Wallet"
- Search for user
- Select wallet type
- Enter amount
- Add note
- Confirm
Withdraw from Wallet:
- Go to Quick Actions
- Click "Withdraw from Wallet"
- Search for user
- Select wallet
- Enter amount
- Add note
- Confirm
Deduct from Wallet:For corrections or chargebacks:
- Go to Quick Actions
- Click "Deduct from Wallet"
- Search for user
- Select wallet
- Enter amount and reason
- Confirm
Wallet vs Trading Account
| Aspect | Wallet | Trading Account |
|---|---|---|
| Purpose | Hold funds | Active trading |
| Platform | CRM internal | MT5 |
| Trading | Cannot trade | Can trade |
| Withdrawable | Yes | Yes (with margin check) |
| Transfer | To/from accounts | To/from wallets |
Balance Operations
Credit (Add Funds)
- Approved deposits
- Direct deposits by admin
- Refunded withdrawals
- Commission payouts (IB wallet)
- Bonus credits
Debit (Remove Funds)
- Withdrawal requests
- Transfers to trading accounts
- Admin deductions
- Fee charges
Best Practices
- Regularly audit wallet balances
- Use notes for all manual operations
- Monitor large balance changes
- Check for dormant wallets
- Verify user identity for manual operations