Forex CRM / Partner Area/Wallets
Wallets
View partner commission balances, process payouts, and track transactions.
Overview
IB Wallets manage partner commission balances, payouts, and financial transactions. Each partner has a wallet that tracks their earned commissions and withdrawal history.
Wallet Dashboard
The Wallets page shows all partner wallets with key information:
| Column | Description |
|---|---|
| Partner | Partner name and email |
| Available Balance | Current withdrawable amount |
| Pending | Commissions pending clearance |
| Total Earned | All-time commission earnings |
| Total Withdrawn | Total amount paid out |
| Last Payout | Date of most recent withdrawal |
📧
NoteAvailable Balance is what the partner can withdraw now (cleared commissions minus pending withdrawals). Pending Balance is commissions still within the holding period. Total Earned is the lifetime sum of all commissions — available, pending, and already withdrawn.
Understanding Balances
Available Balance
Commission that the partner can withdraw now. This is:
- Commissions that have cleared the holding period
- Minus any pending withdrawals
Pending Balance
Commissions that haven't cleared yet:
- Trades still within holding period
- Commissions awaiting processing
Total Earned
Lifetime commission earnings including:
- All paid commissions
- Current available balance
- Pending balance
Wallet Actions
From the wallets list, you can:
- View Details - See complete wallet history and transactions
- Process Payout - Manually process a withdrawal for the partner
- View Transactions - See all credits and debits
- Export - Download wallet history as CSV
Processing Payouts
Manual Payout
- Go to Wallets or Quick Actions
- Select the partner
- Enter the payout amount
- Choose payment method
- Add transaction reference (optional)
- Confirm payout
💡
TipFor high-volume partners, set up automatic payout schedules (e.g., weekly or bi-weekly) to reduce manual processing and keep partners satisfied with timely payments.
Automatic Payouts
Configure in Settings > Withdrawal:
- Minimum withdrawal amount
- Automatic payout schedule
- Payment method preferences
Transaction Types
| Type | Description |
|---|---|
| Commission | Earned from referral's trade |
| Withdrawal | Payout to partner |
| Adjustment | Manual credit/debit by admin |
| Transfer | Movement between accounts |
Commission Reports
View detailed commission reports in Commission Reports:
- Filter by partner, date range, symbol
- See trade-level commission details
- Export for accounting purposes
- Track missed commissions
Best Practices
- Set reasonable minimum withdrawal amounts
- Process payouts promptly to maintain partner satisfaction
- Review pending commissions regularly
- Keep transaction records for accounting
- Use adjustment transactions with clear notes
Next Steps
- Commission Structures — Configure rates that determine wallet earnings
- Settings — Set up withdrawal rules and automatic payouts
- Partner Management — View partner financial details and profiles