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Forex CRM / Partner Area/Wallets

Wallets

View partner commission balances, process payouts, and track transactions.

Overview

IB Wallets manage partner commission balances, payouts, and financial transactions. Each partner has a wallet that tracks their earned commissions and withdrawal history.

Wallet Dashboard

The Wallets page shows all partner wallets with key information:

ColumnDescription
PartnerPartner name and email
Available BalanceCurrent withdrawable amount
PendingCommissions pending clearance
Total EarnedAll-time commission earnings
Total WithdrawnTotal amount paid out
Last PayoutDate of most recent withdrawal
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NoteAvailable Balance is what the partner can withdraw now (cleared commissions minus pending withdrawals). Pending Balance is commissions still within the holding period. Total Earned is the lifetime sum of all commissions — available, pending, and already withdrawn.

Understanding Balances

Available Balance

Commission that the partner can withdraw now. This is:

  • Commissions that have cleared the holding period
  • Minus any pending withdrawals

Pending Balance

Commissions that haven't cleared yet:

  • Trades still within holding period
  • Commissions awaiting processing

Total Earned

Lifetime commission earnings including:

  • All paid commissions
  • Current available balance
  • Pending balance

Wallet Actions

From the wallets list, you can:

  • View Details - See complete wallet history and transactions
  • Process Payout - Manually process a withdrawal for the partner
  • View Transactions - See all credits and debits
  • Export - Download wallet history as CSV

Processing Payouts

Manual Payout

  1. Go to Wallets or Quick Actions
  2. Select the partner
  3. Enter the payout amount
  4. Choose payment method
  5. Add transaction reference (optional)
  6. Confirm payout
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TipFor high-volume partners, set up automatic payout schedules (e.g., weekly or bi-weekly) to reduce manual processing and keep partners satisfied with timely payments.

Automatic Payouts

Configure in Settings > Withdrawal:

  • Minimum withdrawal amount
  • Automatic payout schedule
  • Payment method preferences

Transaction Types

TypeDescription
CommissionEarned from referral's trade
WithdrawalPayout to partner
AdjustmentManual credit/debit by admin
TransferMovement between accounts

Commission Reports

View detailed commission reports in Commission Reports:

  • Filter by partner, date range, symbol
  • See trade-level commission details
  • Export for accounting purposes
  • Track missed commissions

Best Practices

  1. Set reasonable minimum withdrawal amounts
  2. Process payouts promptly to maintain partner satisfaction
  3. Review pending commissions regularly
  4. Keep transaction records for accounting
  5. Use adjustment transactions with clear notes

Next Steps